HR platform AI agents
Summary
Investigate and implement the HR platform's AI agents to improve productivity and user experience.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint0/3×25%0.0
- Increasing revenue & profitability0/2×25%0.0
- People & culture2/2×10%10.0
- Innovation & service delivery1/2×10%5.0
- Operational infrastructure1/3×15%5.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: no
- Supports expansion into new countries: no
- Increases revenue from international markets: no
Increasing revenue & profitability
- Improves fee earner revenue: no
- Improves utilisation rate: no
People & culture
- Improves employee engagement scores: yes
- Improves staff retention: yes
Innovation & service delivery
- Improves efficiency through adoption of legal technology: no
- Improves processes through automation: yes
Operational infrastructure
- Reduces operational footprint through optimisation and automation: yes
- Allows for risk mitigation: no
- Aligns with the technology roadmap and future plans: no
Benefits
Fewer tickets raised to HR and people systems; less time to produce and update learning content; recruiter hours saved through automated recommendations. Improved employee experience; consistency and compliance; auditability and control; agility.
Resources required
People systems subject matter expert; HR subject matter expert; learning and development; recruitment; HRIS process owner
Review note
Can this be folded into the scope of other releases on the HR platform, for example the learning module? If so, is it functional or strategic? Functional on first review.
Position
20.0
Weighted score out of 100
#19
of 28
Facts
- Sponsor
- Sian Doherty — Head of People Systems
- Sponsor identified
- Yes
- Cost band
- <£50Kmidpoint £25k
- Benefits
- Medium tangible benefitsscore 2
- Complexity
- Mediumscore 2
- Strategic alignment
- 26%
- Schedule
- Apr 2027 — Jul 20274 months
- Delivery team
- Emily Rutherford