Identity lifecycle automation
Summary
Make the HR system the single source of truth so that every directory identity is created, maintained and decommissioned automatically between systems.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint0/3×25%0.0
- Increasing revenue & profitability2/2×25%25.0
- People & culture0/2×10%0.0
- Innovation & service delivery0/2×10%0.0
- Operational infrastructure3/3×15%15.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: no
- Supports expansion into new countries: no
- Increases revenue from international markets: no
Increasing revenue & profitability
- Improves fee earner revenue: yes
- Improves utilisation rate: yes
People & culture
- Improves employee engagement scores: no
- Improves staff retention: no
Innovation & service delivery
- Improves efficiency through adoption of legal technology: no
- Improves processes through automation: no
Operational infrastructure
- Reduces operational footprint through optimisation and automation: yes
- Allows for risk mitigation: yes
- Aligns with the technology roadmap and future plans: yes
Benefits
Lower administration cost; fewer errors; faster onboarding and offboarding; improved compliance rates; time savings; stronger security. Better data accuracy; improved security posture; streamlined processes; better compliance; scalability.
Resources required
Information security team; project manager; HR; solution delivery; IT service management
Position
40.0
Weighted score out of 100
#13
of 28
Facts
- Sponsor
- Marcus Ellery — Global Head of Technology
- Sponsor identified
- Yes
- Cost band
- £300–£500Kmidpoint £400k
- Benefits
- Non-tangible benefitsscore 1
- Complexity
- Mediumscore 2
- Strategic alignment
- 29%
- Schedule
- Jan 2027 — Sep 20279 months
- Delivery team
- Sophie Marchant