Living our values
Summary
Continue the values programme with its focus on behavioural expectations, create more bespoke workshops, and embed the ethical code.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint0/3×25%0.0
- Increasing revenue & profitability0/2×25%0.0
- People & culture2/2×10%10.0
- Innovation & service delivery0/2×10%0.0
- Operational infrastructure0/3×15%0.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: no
- Supports expansion into new countries: no
- Increases revenue from international markets: no
Increasing revenue & profitability
- Improves fee earner revenue: no
- Improves utilisation rate: no
People & culture
- Improves employee engagement scores: yes
- Improves staff retention: yes
Innovation & service delivery
- Improves efficiency through adoption of legal technology: no
- Improves processes through automation: no
Operational infrastructure
- Reduces operational footprint through optimisation and automation: no
- Allows for risk mitigation: no
- Aligns with the technology roadmap and future plans: no
Benefits
Supports attraction of top talent and direct sourcing, saving agency fees. Mitigates the risk and cost of employment tribunal claims and lowers the risk of a regulatory investigation. Supports the firm's reputation as a firm and an employer, leading to higher engagement, motivation and productivity.
Resources required
Third party expertise to create and deliver the workshops alongside the people team
Review note
The idea makes sense, but it is a low scoring functional project.
Position
10.0
Weighted score out of 100
#28
of 28
Facts
- Sponsor
- Helen Standish — Chief People and Talent Officer
- Sponsor identified
- Yes
- Cost band
- <£50Kmidpoint £25k
- Benefits
- Non-tangible benefitsscore 1
- Complexity
- Lowscore 1
- Strategic alignment
- 14%
- Schedule
- Mar 2027 — Aug 20276 months
- Delivery team
- Callum Reid