Ref 28MediumUnclassifiedCore change budget
Practice management system cloud migration
Summary
Migrate the practice management system from on-premises hosting to the vendor's cloud platform.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint0/3×25%0.0
- Increasing revenue & profitability0/2×25%0.0
- People & culture0/2×10%0.0
- Innovation & service delivery0/2×10%0.0
- Operational infrastructure3/3×15%15.0
Weighted score15.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: no
- Supports expansion into new countries: no
- Increases revenue from international markets: no
Increasing revenue & profitability
- Improves fee earner revenue: no
- Improves utilisation rate: no
People & culture
- Improves employee engagement scores: no
- Improves staff retention: no
Innovation & service delivery
- Improves efficiency through adoption of legal technology: no
- Improves processes through automation: no
Operational infrastructure
- Reduces operational footprint through optimisation and automation: yes
- Allows for risk mitigation: yes
- Aligns with the technology roadmap and future plans: yes
Benefits
Savings of £350,000 per year in maintenance costs; reduced IT overhead; 20% fewer support tickets and 20% faster resolution times after migration. Alignment with industry standards; positions the firm to use emerging AI capability for efficiency gains; keeps the firm adaptable to future technology change.
Resources required
Not yet estimated.
Position
15.0
Weighted score out of 100
#23
of 28
Facts
- Sponsor
- Marcus Ellery — Global Head of Technology
- Sponsor identified
- Yes
- Cost band
- >£500Kmidpoint £750k
- Benefits
- Medium tangible benefitsscore 2
- Complexity
- Mediumscore 2
- Strategic alignment
- 14%
- Schedule
- May 2027 — Feb 202810 months
- Delivery team
- Sophie Marchant