Enterprise search platform upgrade
Summary
The document management cloud migration makes the current enterprise search product incompatible. An upgrade to the next generation product is required to retain search and to enable new capability including AI features.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint0/3×25%0.0
- Increasing revenue & profitability0/2×25%0.0
- People & culture0/2×10%0.0
- Innovation & service delivery2/2×10%10.0
- Operational infrastructure3/3×15%15.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: no
- Supports expansion into new countries: no
- Increases revenue from international markets: no
Increasing revenue & profitability
- Improves fee earner revenue: no
- Improves utilisation rate: no
People & culture
- Improves employee engagement scores: no
- Improves staff retention: no
Innovation & service delivery
- Improves efficiency through adoption of legal technology: yes
- Improves processes through automation: yes
Operational infrastructure
- Reduces operational footprint through optimisation and automation: yes
- Allows for risk mitigation: yes
- Aligns with the technology roadmap and future plans: yes
Benefits
Reduced infrastructure cost after migrating to cloud, value to be confirmed. Lower operating cost for storage and support. Improved search experience for fee earners. New opportunities for innovation and new knowledge management workflows.
Resources required
Software vendor; managed services partner; internal IT; project manager
Review note
Reads as a dependency driven by the document management cloud migration. Operating cost savings still to be quantified. The people and culture alignment is debatable.
Position
25.0
Weighted score out of 100
#17
of 28
Facts
- Sponsor
- Grace Milburn — Senior Applications Systems Manager; Owen Pritchard — Senior Knowledge Lawyer
- Sponsor identified
- Yes
- Cost band
- £50–£150Kmidpoint £100k
- Benefits
- Medium tangible benefitsscore 2
- Complexity
- Highscore 3
- Strategic alignment
- 29%
- Schedule
- Jan 2027 — Apr 20274 months
- Delivery team
- Laura Pemberton