Ref 25LowStrategicCore change budget
Global business services centre
Summary
Establish a global business services centre in Lisbon. This phase funds dedicated resource to manage the programme and realise the benefits.
Score breakdown
Category score is the share of that category's criteria answered yes. Contribution is that score times the category weighting.
- Areas of focus0/1×5%0.0
- Clients0/3×10%0.0
- Expansion & global footprint3/3×25%25.0
- Increasing revenue & profitability2/2×25%25.0
- People & culture0/2×10%0.0
- Innovation & service delivery0/2×10%0.0
- Operational infrastructure3/3×15%15.0
Weighted score65.0
Criteria
Areas of focus
- Improves growth in the areas of focus: no
Clients
- Improves client satisfaction scores: no
- Improves client retention rate: no
- Improves net promoter score: no
Expansion & global footprint
- Supports expansion of regional offices: yes
- Supports expansion into new countries: yes
- Increases revenue from international markets: yes
Increasing revenue & profitability
- Improves fee earner revenue: yes
- Improves utilisation rate: yes
People & culture
- Improves employee engagement scores: no
- Improves staff retention: no
Innovation & service delivery
- Improves efficiency through adoption of legal technology: no
- Improves processes through automation: no
Operational infrastructure
- Reduces operational footprint through optimisation and automation: yes
- Allows for risk mitigation: yes
- Aligns with the technology roadmap and future plans: yes
Benefits
Salary arbitrage of £30,000 to £40,000 per role. Operating cost saving on floor space in the new London office.
Resources required
Project manager; business analyst; process specialist
Position
65.0
Weighted score out of 100
#3
of 28
Scores 50 or above: on the shortlist for a business case.
Facts
- Sponsor
- Alan Whitcombe — Chief Operating Officer
- Sponsor identified
- Yes
- Cost band
- £50–£150Kmidpoint £100k
- Benefits
- High tangible benefitsscore 3
- Complexity
- Highscore 3
- Strategic alignment
- 43%
- Schedule
- Nov 2026 — Jul 20279 months
- Delivery team
- David Ashworth